Privacy Policy - Sowhatrobot

1. Introduction

At sowhatrobot.com (“we”, “our”, or “us”), we are committed to safeguarding the privacy and personal data of our users and visitors. We uphold the strictest standards of data protection and transparency in accordance with global privacy regulations such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you interact with our website and services.

2. Scope and Data Controller

This Privacy Policy applies to all users and visitors of sowhatrobot.com and governs the collection and processing of personal data through our website, services, and communication channels. For purposes of data protection law, sowhatrobot.com acts as the data controller with respect to the personal data we collect. If you have any questions about our data practices, you may reach us at [email protected].

3. Categories of Personal Data We Process

We may collect and process the following categories of personal data depending on your interaction with our site and services:

a. Usage Data
Includes information about your interactions with our website, such as IP address, browser type, language preferences, access times, page views, referring/exit URLs, and session logs.

b. Account Data
Includes personal identifiers such as your name, email address, mailing address, phone number, login credentials, and account preferences when you register or maintain an account with us.

c. Profile Data
Includes behavioral information such as your preferences, interests, purchase history, saved items, service selections, and interaction history with our platform.

d. Communication Data
Includes all correspondence including support tickets, user inquiries, direct messages, responses to surveys or feedback, and customer service logs.

e. Technical Data
Includes device-specific information such as hardware model, operating system version, screen resolution, browser plugins, time zone settings, and diagnostic data.

f. Transaction Data
Includes payment-related information such as billing address, shipping address, transaction history, order details, and payment confirmations (note: we do not store full credit card numbers; transactions are processed via secure third parties).

g. Preference Data
Includes information related to marketing preferences, newsletter subscriptions, notification settings, opt-in/opt-out consents, and content or product interests.

4. Legal Bases for Processing Your Data

We process your personal data based on lawful grounds permitted under GDPR and CCPA. These include:

– Contractual Necessity: When processing is needed to provide the services you request or to fulfill a contractual obligation.
– Legitimate Interests: When processing enhances user experience, ensures the security of the website, improves services, or prevents fraud, provided such interests are not overridden by your rights.
– Consent: Where you explicitly provide consent, such as subscribing to our newsletter or accepting non-essential cookies.
– Legal Obligation: When processing is necessary to comply with applicable legal requirements.

5. Your Data Protection Rights

Under GDPR and CCPA, you have the following rights regarding your personal data:

– Right of Access: You may request a copy of the data we hold about you.
– Right to Rectification: You may request corrections to inaccurate or incomplete data.
– Right to Erasure: You may request that we delete your personal data under specific conditions.
– Right to Restrict Processing: You may request the limitation of processing under certain circumstances.
– Right to Data Portability: You may request that we transfer your data to another organization, or directly to you, where technically feasible.
– Right to Withdraw Consent: You may withdraw consent at any time for processing based on consent.
– Right to Object: You may object to processing conducted for direct marketing or based on legitimate interests.

To exercise any of the above rights, please contact us at [email protected]. We will respond in accordance with applicable legal requirements.

6. Security Measures

We employ robust technical and organizational measures to protect your data, including but not limited to:

– AES-256 or equivalent encryption protocols for sensitive data storage and transmission.
– Role-based access controls and multifactor authentication mechanisms.
– Regular security assessments and vulnerability scans.
– Secure data backups and recovery protocols.
– Ongoing staff training on privacy and information security.

While we strive to use commercially acceptable protections, no internet transmission or digital storage method is completely secure.

7. International Data Transfers

Personal data processed in connection with sowhatrobot.com may be transferred internationally, including to countries outside the European Economic Area (EEA). Where such transfers occur, we implement appropriate safeguards including the use of Standard Contractual Clauses approved by the European Commission, and other lawful mechanisms as required under applicable law to ensure an adequate level of protection.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including the satisfaction of legal, regulatory, or contractual obligations. General retention periods are as follows:

– Usage Data: Retained for 12 months after last visit.
– Account Data: Retained for the life of the account and up to 6 months following account closure.
– Profile and Preference Data: Retained during active user engagement and up to 12 months after last interaction.
– Communication Data: Retained for 24 months.
– Technical and Transaction Data: Retained for 7 years for tax and audit purposes.
– Cookie Data: Retention dependent on cookie type, generally between session-based and up to 2 years.

9. Cookie Policy

We use cookies and similar technologies to enhance user experience, analyze site traffic, and manage content relevance. Cookies fall into the following categories:

– Essential Cookies: Required for core website functionality (e.g., session management, login).
– Functional Cookies: Enable personalized settings and user preferences.
– Analytics Cookies: Help us understand how our site is used, via tools such as Google Analytics.
– Performance Cookies: Enhance speed and responsiveness of page elements.

For more detailed information on specific cookies in use, please refer to our Cookie Notice accessible on sowhatrobot.com.

10. Cookie Management and Compliance

Visitors from the European Economic Area and California residents will be presented with a cookie consent mechanism when accessing sowhatrobot.com. You can accept or reject non-essential cookies via this banner or manage preferences in browser settings. Under GDPR and CCPA, you have the right to opt-out from targeted advertising and non-essential data collection.

Users can reset or delete cookies at any time via browser settings, and California residents may also designate agents to act on their behalf regarding opt-out preferences.

11. Children’s Data Protection

sowhatrobot.com does not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have inadvertently gathered data from a child without verifiable parental consent, we will delete such information promptly. If you believe that a child under 13 has provided personal data to us, please contact [email protected] to initiate removal.

12. Updates to This Policy

We reserve the right to modify this Privacy Policy at any time to reflect changes in law, technology, or business practices. Material changes will be communicated via notifications on our website or by direct notice to users where required. Continued use of sowhatrobot.com indicates acceptance of the current version of this Privacy Policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: [email protected]
Website: https://sowhatrobot.com

We are fully committed to maintaining your trust and complying with global data protection laws. For all requests or questions related to your personal privacy, we encourage you to reach out to our support team.